My rant of the day

I have worked many of jobs in my life and in all of them I would like to think I was nice to the people whom I served no matter what the situation. Is customer service a thing of the past? Maybe poor customer service and rude people is seen mostly on military bases. If you haven't heard about this, you should. I believe many people working on military bases just do not care how they treat a person because it is next to impossible to be fired. I have often wondered too if the frame of mind is that these services are free for us military people so really what do we have to complain about. What ever the case, I am tired of it.
Poor Evret is not feeling the best and all I wanted to do was to finally get him in to the doctor. So I call the appointment line and am told, well sorry we are having a shortage of providers so there are no appointments. I think to myself...a shortage, hmmmm, how about we hire more providers or better yet then let our children see pediatricians off post if you can not handle the load. Ok fine, what is my next option, well we will direct you to the nurse line. Nurse line answers, I give them my husband's info to look up Evret on their computer and are then told, well he isn't signed in here. Me, "what do you mean" . So it appears that Evret's tricare info did not go through when Shawn signed us all in but everyone else's has. Well what do I do then? I have to call Tricare or go see them. I ended leaving a quick irate message with Tricare and after not hearing back I call again later. So the second time around some one answers and of course it is somehow my husbands fault. But wait the lady says, let me look what is going on first. Ahhh I see, first blame the soldier then check the computer. Thanks. So after a few minutes and her making some phone calls she tells me the problem is fixed call again to pediatrics. Finally, I think this is all going to be ok but NO peds is saying Evret is still not with them. Ok I said, I just talked to Tricare on post, to which they reply you can't do that over the phone. Yes I can and I did, thank you. Where in this whole situation, I wanted to say did you not forget my baby feels like shit and sitting in an office is probably not what he would like to do. Then I get the well if she (the Tricare lady) is going to start doing this stuff over the phone then she better tell us. Anyway, after severals minutes we have a referral to go off post and that is what matters right? Not the fact that really they could have given a crap that I have a sick baby? Or that maybe, just maybe a little saying such as "I'm Sorry how can we help?" was a better place to start. As I said, perhaps there is just no customer service in the military. How dare I try and fix the problem myself and on the phone. How dare I not take the blame because you know it just couldn't be their mistake. So, now I am waiting for Sonora to get home so we can go to the urgent care place and wait, pray that it goes fast. It is hard enough being in the military I don't think that being treated like crap is really necessary.